arlot FAQ

When you register on arlot, you provide a username, email address, password, and mobile phone number. We use your email to send account notifications and password-reset links. Your phone number is used for two-factor authentication and account recovery. After registration, you must complete KYC verification before your first withdrawal. This requires a government-issued ID, proof of address, and a selfie. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process. Verification typically completes within one business day.

KYC verification on arlot requires three documents. First, a government-issued ID such as a passport, national ID card, or driver's license. Second, proof of address—a utility bill, bank statement, or rental agreement dated within the last three months. Third, a clear selfie taken with your ID visible in the frame. All documents must be in colour, legible, and match the name on your arlot account. If verification is rejected, we send you a reason and allow you to resubmit. Do not submit documents during Idul Fitri or Idul Adha holidays if you need urgent verification, as our team may have reduced availability.

If you cannot log in to arlot, first try the password-reset link on the login page. Enter your email address and check your inbox for a reset link. If you do not receive an email within a few minutes, check your spam folder. If you still cannot access your account, contact support immediately through the help section of our website. Do not share your password or two-factor authentication code with anyone. If you believe your account has been compromised, change your password and enable two-factor authentication right away. Support will help you review recent activity and secure your account.

Yes. arlot accepts deposits from online payment, e-wallet, mobile banking, and local payment via virtual account transfer. When you choose bank transfer at checkout, we generate a unique virtual account number for your deposit. You transfer funds from your bank account to that number using your bank's mobile app or online banking. The deposit appears in your arlot account within one to two hours. Bank transfers are useful if you do not have an e-wallet or prefer to use your main bank account. Virtual accounts are one-time use for security; each deposit generates a new account number.

E-wallet deposits on arlot are instant. Select local payment, online payment, or e-wallet at checkout, and you are redirected to your e-wallet app to confirm the payment. Once you approve the transaction in your e-wallet, the funds appear in your arlot account immediately. No additional steps are needed. E-wallets are the fastest deposit method on arlot. You can also use mobile banking, local payment, or online payment if your e-wallet supports them. Withdrawal to e-wallets typically completes within a few hours, depending on your e-wallet provider's processing time.

Promotion codes on arlot are entered during deposit or in your account settings under "Promotions." If you have a code, paste it into the promo field before you confirm your deposit. The promotion is applied immediately if the code is valid and you meet the eligibility requirements. Some promotions are only available to new accounts or during specific periods such as Idul Fitri or Imlek. If a code is rejected, check that you have typed it correctly and that the promotion has not expired. Contact support if you believe a valid code is not working.

RTP stands for Return to Player. It is a percentage that describes how much of all money wagered on a slot game is returned to players over time. For example, a slot with returns an average of 96 cents for every dollar wagered, with the remaining non-specific info going to the operator. RTP is a long-term average across thousands of spins, not a guarantee on any single session. Different slot games on arlot have different RTPs—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP. Higher RTP does not mean you will win more; it is simply a statistical measure. You can find the RTP for each game in its information panel.

You can contact arlot support through your account dashboard. Log in, go to the Help section, and submit a ticket describing your issue. Our support team responds within 24 hours. Include your account number and a clear description of the problem so we can help you faster. For urgent issues such as account compromise or payment problems, mark your ticket as urgent. Support is available in English and Indonesian. Do not share your password or sensitive account details in support messages. We will never ask you for your password or two-factor code.